Refund Policy

Refund Policy of Kids Point Australia  

 

This Refund Policy (“Policy”) applies to the following purchases: items purchased from our website and Facebook page 

 

1. General  

(a)  We offer refunds, repairs and replacements in accordance with the  Australian   

consumer Law and on the terms set out in this Refund Policy (“Policy”).  

(b)  Any benefits set out in this Policy may apply in addition to consumer’s rights  under the Australian Consumer Law.  

(c)  Before making a purchase, please read this Policy so that you can understand  your rights and what you can expect from us if you are not satisfied with your  order. 

 

2. Australian Consumer Law

  (a)  Under the Australian Consumer Law:  

(i)  Our goods and services come with guarantees that cannot be  excluded under the Australian Consumer Law. For major failures with  the service, you are entitled  

(A)  to cancel your order contract with us; and  

(B)  to a refund for the unused portion, or to compensation for its  reduced value. 

 (ii)  You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not  amount to a major failure, you are entitled to have the failure  rectified in a reasonable time. If this is not done you are entitled to a  refund for the goods and to cancel the contract for the service and  obtain a refund of any unused portion. You are also entitled to be  compensated for any other reasonably foreseeable loss or damage  from a failure in the goods or service. 

(b)  We offer refunds, repairs, and replacements in accordance with the  Australian Consumer Law.  

(c)  The Australian Consumer Law provides a set of Consumer Guarantees which  protect consumers when they buy products and services. 

 (d) If the Australian Consumer Law applies, then we cannot avoid the Consumer  Guarantees which it provides. If there is an inconsistency between this Policy  and the Australian Consumer Law, the Australian Consumer Law will prevail. 

 (e) Further information about the Australian Consumer Law and these  consumer guarantees is available from the website of the Australian  Competition and Consumer Commission. 

 (f)  If a product or service which you purchased from us has a major failure (as  defined in the Australian Consumer Law) then you may be entitled to a  replacement or refund. You may also be entitled to compensation for any  reasonably foreseeable loss or damage resulting from that major failure. 

 (g)  If a product or service which you purchased from us has a failure which does  not amount to a major failure (as defined in the Australian Consumer Law)  then you may  still be entitled to have the goods repaired or replaced. 

 

3. Cancellation and Change of Mind

  (a)  In the event that you receive the products or services you have purchased,  as stated, but that you simply change your mind, we may, at our discretion,  offer you a refund or exchange, provided that:  

(i)  You notify us within 7 days of receipt. 

 (ii)  In the case of services, the services have not already been performed.  

(iii)  The following conditions are satisfied: Items are intact, and damage free 

 

4. Products Damaged During Delivery

 (a)  In the event that the product you ordered has been damaged during  delivery:  

(i)  Please contact us as soon as possible.  

(ii)  Any damaged product must be returned in the condition in which it  was received, together with any packaging and other items which you  received with the damaged product.  

(b)  We will arrange to repair or collect the damaged product and replace it with  an equivalent product, or to refund it, provided that you have contacted us  within 7 days from the date of receiving the product. 

 

5. Exceptions

 (a)  Notwithstanding the other provisions of this Policy, we may refuse to  provide a repair, replacement or refund for a product or service purchased by  you if:  

(i)  You misused the said product in a way which caused the problem. 

(ii)  You knew or were made aware of the problem(s) with the product or  service before you purchased it. 

 (iii)  You asked for a service to be done in a certain manner, or you asked  for alterations to a product, against our advice, or you were unclear  about what you wanted. 

 (iv)  Any other exceptions that apply under the Australian Consumer Law. 

 

6. Shipping Costs for Returns

  (a)  In the event that a product you have purchased fails to meet one or more  consumer Guarantees under the Australian Consumer Law, we shall bear any  cost of  shipping the said product (the “Returned Product”) back to us, as well  as any cost of  shipping any replacement product to you.  

(b)  If the Returned Product can easily be shipped or returned, then you are  responsible for organising for the Returned Product to be returned to us. If  the Returned Product is eligible for a repair, replacement or refund under the  terms of this Policy (including under the Australian Consumer Law) then we  will reimburse you for the reasonable postage, shipping or transportation  costs for the Returned Product.  

(c)  If the Returned Product is too large, too heavy, or otherwise too difficult to  be removed and returned by you, and is believed to be eligible for a repair,  replacement or refund under the terms of this Policy (including under the  Australian Consumer Law), then we will organise for the postage, shipping,  transportation or collection of the Returned Product, at our cost. 

(d)  In the event that we organise and pay for the inspection, postage, shipping,  transportation or collection of a Returned Product, and it turns out not to be  eligible for a repair, replacement or refund under the terms of this Policy  ( including under the Australian Consumer Law), then you will be required to  pay the costs of any inspection, postage, shipping, transportation or  collection of the Returned Product. 

7. Response Time

 (a)  We aim to process any requests for repairs, replacements or refunds within  3 days of receipt. 

 

8. How to Return Products

  (a) You can contact us at the end of this Policy to discuss a return using the  information.  

(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in  the same form as the original purchase or to the same account or credit card  used to make the original purchase.  

(c) To be eligible for a refund, repair or replacement, you must provide proof of  purchase. 

(d) You may be required to provide a government issued identification to qualify  for a refund, repair or replacement. 

 

9. Contact Us 

(a) If you wish to speak to us about this Policy or about any refund, repairs or  replacements, please contact us at: info@kidspoint.com.au.